Candy AI Sign In Help

Troubleshooting Candy AI login

Most login issues stem from browser-side hiccups. Before contacting support, try these fixes:
- Double-check that you’re using the correct email address or login method (Google, Discord, X/Twitter).
- Clear cookies and browser cache, then reload the site.
- Disable browser extensions, especially privacy or ad blockers, which sometimes interfere.
- Turn off VPNs or proxies, as these can trigger regional blocks.
- Make sure your browser allows cookies from the site.
- If you see an age-gate, confirm you are 18+ as required.

Sessions can expire, so logging out and back in sometimes helps. If all else fails, use the support link at the bottom of the site.

Candy AI login in a few steps

Returning users can sign in quickly from any device. The login button is visible at the top of the official Candy AI website.

1. Go to the official Candy AI site in your browser.
2. Click the 'Login' button at the top of the page.
3. Choose your sign-in method: email and password, Google, Discord or X (Twitter).
4. Enter your details and confirm.
5. If prompted, complete the 18+ age confirmation.
6. You’ll be redirected to your account dashboard.

The site works on both desktop and mobile, no installation needed.

Sign up before you log in

You’ll need to register for a free account before logging in. During sign-up, you’ll be asked to confirm you’re 18 or older. Registration is straightforward and only takes a minute or two.

Once registered, you get a free start that includes about 100 tokens to try out paid features like image generation, voice calls, and short AI videos. Creating your own AI character or unlocking unlimited messages requires a paid plan, but you can chat with existing companions for free at the start.

Resetting your password

If you’ve forgotten your password, use the 'Forgot password?' link on the login page. Enter the email address you used to register. You’ll receive an email with instructions—sometimes it takes a few minutes, so don’t panic if it doesn’t arrive instantly. Check your spam or promotions folder if it’s missing.

Tip: Make sure you use the same email as you did when signing up, or the reset link won’t work.

How to delete a Candy AI account

Is logging out the same as deleting?
No. Logging out just signs you off; your account remains active.

How do I cancel my subscription?
Go to account settings and cancel from there. Subscriptions renew automatically, so cancel before deleting your account if you don’t want future charges.

How do I delete my account?
Account deletion options are found in the settings section. Follow the prompts to remove your account after cancelling any subscriptions.

Once you're signed in

After logging in, you’ll land on your dashboard. Here’s what’s on offer:
- Browse and filter the AI companion catalogue (Girls, Anime, Guys)
- Check your token balance and subscription plan
- Start or continue conversations with AI characters
- Request AI-generated images, videos, or voice calls (premium features)
- Review your chat history and adjust settings

You can also add Candy AI to your phone home screen for quicker access.

Getting help from Candy AI

If you run into trouble, use the help centre link (powered by Zendesk) for 24/7 support. Include your account email, a description of the issue, and screenshots if relevant. Response times can vary. As an independent review site, we can’t access accounts or resolve login problems directly, but the official support team can assist.